Privacy Policy

PRIVACY POLICY

GRACEFULLY PLATTERED

Platters • Baked Goods • Finger Foods

Effective Date: 22 September 2026

1. Introduction

GRACEFULLY PLATTERED (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We provide platters, baked goods and finger foods for local birthdays, intimate parties, corporate events and other occasions.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Personal Information We May Collect

When you enquire, place an order or make a booking with us, we may collect information such as:

Your name and surname

Telephone or WhatsApp number

Email address

Delivery or event address

Event date and time

Order and catering requirements

Dietary or food-allergy information that you choose to provide

Payment and transaction information

Any other information reasonably necessary to fulfil your order or provide our services.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests for quotations

Process and confirm orders and bookings

Prepare and deliver catering orders

Communicate with you regarding your event

Process payments and issue invoices or receipts

Accommodate dietary requirements or allergies that you have provided

Provide customer support

Maintain business and financial records

Improve our products and services

Send promotional or marketing communications where permitted by law.

4. Sharing of Personal Information

We will not sell or rent your personal information to third parties.

Where necessary to provide our services, we may share relevant information with trusted service providers, such as delivery providers, payment service providers, or other suppliers assisting us with your order.

We only provide information that is reasonably necessary for the relevant business purpose.

We may also disclose information where required or permitted by applicable South African law.

5. Protecting Your Information

We take reasonable and appropriate measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to customer information is limited to persons who reasonably require it to perform their duties or provide our services.

6. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required by law.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

7. Direct Marketing

From time to time, GRACEFULLY PLATTERED may wish to send customers information about our products, special offers, new services or promotions.

Where required by law, we will obtain the appropriate consent before sending direct electronic marketing.

You may request that we stop sending you marketing communications at any time.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you

Request access to your personal information

Ask us to correct inaccurate or incomplete information

Object to certain processing of your personal information

Withdraw consent where processing is based on consent

Raise a complaint regarding how we handle your personal information.

To exercise these rights, please contact us using the details provided below.

9. Website and Social Media

If GRACEFULLY PLATTERED operates a website or social media pages, information may be collected when you interact with those platforms.

Third-party platforms such as WhatsApp, Facebook, Instagram or other services have their own privacy policies. We encourage customers to review the privacy policies of those platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.

The updated version will be made available through our appropriate business channels.

11. Contact Us

For questions, requests or concerns relating to your personal information, please contact:

GRACEFULLY PLATTERED

Email: reshcoll@gmail.com

WhatsApp/Telephone: 0846101773

We are committed to handling your personal information responsibly and respectfully.

Data & Limitation of Liability: While we take commercially reasonable measures to secure this website and protect user data, we cannot guarantee absolute security. To the maximum extent permitted by law, Stander Studios, shall not be liable for any unauthorized access, data loss, security breaches, or indirect damages arising from the use of this website. Use of this site is entirely at your own risk.